Case Study: MCI
Summary
FTI team members provided technical leadership to plan and implement a comprehensive yet practical and cost-effective Year 2000 (Y2K) testing program MCI Local Services.
Applications
All business and technical functions required to provide telephone and telecommunications service, including:
- Service ordering and provisioning
- Status reporting
- Traffic
- Billing
- Equipment inventory
- Support systems, implemented using web-based and client/server architectures
Architecture:
- Primarily web-based and client/server
Tasks:
- Developed detailed testing guidelines and templates, training key personnel in their use.
- Worked with application teams to successfully plan and implement testing efforts and monitor results.
- Recommended specific improvements to enhance performance.
- Identified and promoted company and industry "best practices" for testing.
- Supported risk mitigation and contingency planning efforts.
- Conducted software and service evaluation and selection studies.
- Gave management briefings on software quality assurance.
Methodologies and Techniques:
- Functional testing techniques - Functionality testing, usability testing, consistency testing
- System testing techniques - Boundary condition testing, error condition testing, regression testing, system validation testing
- Structural testing techniques - Performance testing, stress testing, recovery testing, security testing, standards compliance testing
- Interactive techniques - Design and code walkthroughs and peer reviews
|
